Client Care Manager

Nova Leap Health Corp.; Lexington (KY); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) retirement plan

Life insurance

Paid time off

Descrizione del lavoro

Nova Leap Health Corp. in Lexington is seeking a Client Care Manager to oversee client interactions, manage care plans, and lead a team to enhance seniors’ quality of life. The role supports individuals with diverse care needs and requires strong communication with clients and healthcare professionals.

Role may require travel to Lexington, KY and surrounding areas up to 50% and offers compensation dependent on licensure (LPN/LN). Growth opportunities and comprehensive benefits are provided.

Competenze

• Experience in a customer service or management role within healthcare.
• Strong patient assessment and care planning skills.
• Excellent verbal and written communication for clients and staff.
• Knowledge of HIPAA regulations and patient confidentiality.

Mansioni

• Oversee daily operations of the Client Care department delivering high-quality service.
• Conduct client assessments and develop personalized care plans with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive team environment.
• Address client concerns promptly to enhance satisfaction and service quality.
• Coordinate staff training in Alzheimer's and Dementia care best practices and ensure HIPAA compliance.

Conoscenze

Customer service leadership

Team mentoring

Care planning

HIPAA knowledge

Formazione

Registered Nurse (RN) license

LPN license (preferred)

Descrizione del lavoro

Join Our Team as a Client Care Manager at Nova Leap Home Health

We are seeking a passionate and motivated Client Care Manager to join our dedicated team at Nova Leap Home Health in Lexington. If you are driven by a desire to improve the quality of life for seniors and have a background in home health care, we want to hear from you.

About the Role

The Client Care Manager is pivotal in ensuring that our clients receive the highest level of care and support. You will oversee client interactions, manage care plans, and lead a team to enhance the quality of life for our clients. This role is perfect for a Registered Nurse with a flair for marketing, though it isn't a requirement.

Key Responsibilities

• Oversee the daily operations of the Client Care department, ensuring high-quality service delivery.
• Conduct client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and coordinate staff training in Alzheimer's and Dementia care best practices.

What We’re Looking For

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.
• Ability to lead a team with compassion while managing operational tasks efficiently.
• Preferred: Home care experience and Nurse management experience (3-4 years required).

Compensation and Benefits

Role without clinical license (LPN/RN/SW): $60,000-75,000

Clinical Role w/clinical license (LPN/RN/SW): $75,000-$90,000

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Life insurance and paid sick time.
• Generous paid time off policy.
• Opportunities for professional growth and development.

Work Environment

This position requires the ability to commute to Lexington, KY, and surrounding areas, with willingness to travel up to 50%, primarily in-person engagements.

Join Us

At Nova Leap Home Health, you will join a team that values dedication and supports your professional growth. You will make a significant impact on the lives of our clients each day.