Client Care Lead: Front Desk & Team Leader

NVA; Los Angeles (CA); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

National Veterinary Associates is seeking a Lead Client Care Representative to supervise front desk operations, guide CSR staff, and ensure excellent client service in a fast-paced veterinary hospital setting in Los Angeles. The role combines CSR duties with management responsibilities, including coaching, scheduling, and implementing new procedures.

The Lead CSR will oversee daily checklists, ensure timely appointments, and coordinate with veterinarians and managers to maintain a positive

Qualifications

• High school diploma
• People Management Experience (2yrs Min)
• Ability to obtain Vet Assistant Controlled Drug Handling Permit
• Pass Employment Background Screening

Responsibilities

• Provide strong leadership and supervision to CCRs.
• Direct the flow of traffic to keep appointments on time.
• Maintain front desk operations and ensure high-quality client service.
• Oversee inventory of office supplies and assist with staff coaching.
• Assist with employee evaluations and development of CCRs.
• Mediate interpersonal issues and reinforce policies and procedures.
• Attend staff meetings and implement changes at the front desk.

Skills

Communication skills

Organization

Vet terms

Computer skills

Customer patience

Stress management

Education

High school diploma

Job description

National Veterinary Associates is seeking a Lead Client Care Representative to supervise front desk operations, guide CSR staff, and ensure excellent client service in a fast-paced veterinary hospital setting in Los Angeles. The role combines CSR duties with management responsibilities, including coaching, scheduling, and implementing new procedures.

The Lead CSR will oversee daily checklists, ensure timely appointments, and coordinate with veterinarians and managers to maintain a positive