Veterinary Client Care Lead & Front Desk Supervisor

Star Valley Veterinary Clinic; Los Angeles (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

401(k)

Health Savings Account

Paid time off

Job summary

Overland Veterinary Clinic is seeking a Client Care Representative Lead to supervise the front desk, guide the CSR team, and ensure high-quality client service. The role entails managing appointments, handling client communications, and upholding practice standards.

The Lead CSR will train staff, oversee inventory, and collaborate with management to implement new procedures. A strong emphasis on patient care, client relations, and efficient operations is essential for success.

Qualifications

• High school diploma required.
• People management experience (2+ years) sought.
• Ability to obtain Vet Assistant Controlled Drug Handling Permit.

Responsibilities

• Provide leadership to CCRs and supervise front desk staff.
• Prioritize tasks and keep the front desk running smoothly.
• De-escalate difficult clients and ensure satisfaction.
• Coordinate scheduling and communicate with team and clients.
• Oversee inventory and assist with policy implementation.
• Train and coach CSR team and manage employee performance.

Education

High school diploma

Tools

Vetcome PIMS

Job description

Overland Veterinary Clinic is seeking a Client Care Representative Lead to supervise the front desk, guide the CSR team, and ensure high-quality client service. The role entails managing appointments, handling client communications, and upholding practice standards.

The Lead CSR will train staff, oversee inventory, and collaborate with management to implement new procedures. A strong emphasis on patient care, client relations, and efficient operations is essential for success.