Dispatcher/Call Taker

Benjamin Franklin Plumbing of Bethlehem, PA; Bethlehem (Northampton County); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

401(k)

Career growth opportunities

Job summary

A prominent plumbing service company is seeking a Dispatcher/Call Taker to manage customer calls and schedule appointments. The ideal candidate will handle communication between customers and field technicians, ensuring efficient service delivery. Strong organizational and communication skills are essential, along with a customer-focused attitude. This full-time role offers competitive pay and opportunities for career growth within the organization.

Qualifications

• Previous experience in the plumbing or home service industry is strongly preferred.
• Strong organizational and communication skills are required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer incoming calls with professionalism and care.
• Schedule service appointments accurately.
• Dispatch technicians based on location and availability.
• Maintain real-time communication with field staff.

Skills

Organizational skills

Communication skills

Multi-tasking

Customer service focus

Tools

ServiceTitan

Job description

Dispatcher/Call Taker

Location: Lehigh Valley, PA
Benjamin Franklin Plumbing – Lehigh Valley
Full-Time

Pay Range: $20–$26 per hour (based on experience)

About Us: Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary: This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You\'ll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities

• Answer incoming calls with professionalism and care.
• Schedule service appointments accurately using our CRM
• Dispatch technicians based on location, job type, and availability
• Maintain real-time communication with field staff.
• Update job statuses and customer records
• Assist in resolving scheduling issues or customer concerns.
• Support overall customer satisfaction and operational efficiency.

Requirements

• Previous experience in the plumbing or home service industry is strongly preferred.
• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided.
• Strong organizational and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented and customer-service focused
• Friendly, professional attitude and a willingness to learn

Benefits

• Competitive hourly pay ($20–$26/hour)
• 401(k)
• Career growth opportunities within a respected service brand