Customer Care & Dispatch Specialist

Benjamin Franklin Plumbing, LLC; Northfield (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

IRA w/ Match

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Benjamin Franklin Plumbing, LLC is seeking a highly organized, professional, and customer-focused Customer Service Representative (CSR) to join our growing home services team. This full-time role supports customer service and dispatch operations, aiming to deliver an exceptional customer experience while keeping technicians productive and schedules running efficiently.

The CSR will handle inbound calls, schedule HVAC, plumbing, and electrical service, and coordinate with technicians and office

Qualifications

• Strong communication and customer service skills.
• Ability to multitask in a fast-paced office environment.
• Organized and detail-oriented mindset.
• Ability to stay calm and professional under pressure.
• Experience with ServiceTitan is a plus.

Responsibilities

• Answer inbound calls professionally and efficiently.
• Schedule service appointments for HVAC, plumbing, and electrical customers.
• Respond to customer questions and concerns with professionalism and urgency.
• Help create a positive customer experience from first call to job completion.
• Set clear expectations with customers regarding scheduling and service.

Skills

Customer service

Communication

Multitasking

Organization

Calm under pressure

Computer skills

ServiceTitan

Tools

ServiceTitan

Job description

Benjamin Franklin Plumbing, LLC is seeking a highly organized, professional, and customer-focused Customer Service Representative (CSR) to join our growing home services team. This full-time role supports customer service and dispatch operations, aiming to deliver an exceptional customer experience while keeping technicians productive and schedules running efficiently.

The CSR will handle inbound calls, schedule HVAC, plumbing, and electrical service, and coordinate with technicians and office