Plumbing Dispatch & Client Care Specialist

Benjamin Franklin Plumbing, LLC; Novato (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Benjamin Franklin Plumbing, LLC in Novato, CA is seeking a customer-focused call center dispatcher to handle incoming client calls and help dispatch and supervise service and maintenance appointments. You will be the first point of contact shaping the customer experience and coordinate with field technicians.

You will work in-office at our Novato location, supporting weekend/evening schedules and using Service Titan or similar software. Prior customer service and plumbing knowledge are preferred.

Qualifications

• High school diploma or equivalent.
• Above-average verbal and telephone communication skills.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience preferred.
• Knowledge of plumbing preferred.

Responsibilities

• Answer incoming client telephone calls and be the first impression of the company.
• Outbounding of WHIs for existing customers to generate leads.
• Maintain courteous and pleasant demeanor on calls, whether on the phone or not.
• Ensure each call is answered before the third ring with the approved greeting/script.
• Notify clients ahead of time if the plumber will be late.
• Book scheduled service appointments for Agreement Membership clients.

Skills

Verbal communication

Telephone communication

Customer service

General computer skills

Education

High school diploma

Tools

ServiceTitan

MS Office

Job description

Benjamin Franklin Plumbing, LLC in Novato, CA is seeking a customer-focused call center dispatcher to handle incoming client calls and help dispatch and supervise service and maintenance appointments. You will be the first point of contact shaping the customer experience and coordinate with field technicians.

You will work in-office at our Novato location, supporting weekend/evening schedules and using Service Titan or similar software. Prior customer service and plumbing knowledge are preferred.