Client Care Coordinator – Veterinary Hospital

Mission Pet Health; Solon (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

Dental Insurance

Vision Insurance

401k retirement

Life & Disability

Educational assistance

Teladoc access

Pet care discount

Job summary

Mission Pet Health’s Solon Veterinary Hospital is seeking a conscientious Receptionist to manage a multi-line phone system, greet clients, and coordinate care in a small-animal specialty setting.

You will maintain medical records, schedule appointments, and handle financial transactions while upholding compassionate, client-centered service. This on-site role supports growth within a nationwide veterinary network and offers competitive compensation and benefits.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication to handle stressful situations with good judgment.
• Strong organizational skills for multitasking in a fast-paced setting.
• Team-oriented with ability to work independently and with direction.
• Veterinary software experience preferred; weekend/holiday availability required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming, empathetic presence for clients and pets.

Skills

Customer service

Effective communication

Organizational skills

Team-oriented

Veterinary software experience

Job description

Mission Pet Health’s Solon Veterinary Hospital is seeking a conscientious Receptionist to manage a multi-line phone system, greet clients, and coordinate care in a small-animal specialty setting.

You will maintain medical records, schedule appointments, and handle financial transactions while upholding compassionate, client-centered service. This on-site role supports growth within a nationwide veterinary network and offers competitive compensation and benefits.