Veterinary Receptionist - Compassionate Front Desk & Growth

Solon Animal Hospital; Solon (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc 24/7 access

Discounted veterinary care

Job summary

Solon Veterinary Hospital in Solon, OH is seeking a receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients warmly, and coordinate care with the medical team while processing payments accurately.

You’ll contribute to preventative care education, maintain medical records, schedule appointments, and support smooth hospital operations. The role requires empathy, strong communication, and flexibility for weekends and holidays.

Qualifications

• The candidate should have a passion for customer service and animals.
• Excellent communication skills and good judgment under stress.
• Strong organizational ability and multitasking in a fast-paced setting.
• Collaborative mindset with the ability to work independently when needed.
• Experience with veterinary software is preferred and a flexible schedule including some weekends/holidays is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Ensure seamless care coordination: maintain medical records, manage appointments, and handle payments.
• Advocate for pet health: educate clients on preventative care and services.
• Provide a compassionate, empathetic presence to clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Solon Veterinary Hospital in Solon, OH is seeking a receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients warmly, and coordinate care with the medical team while processing payments accurately.

You’ll contribute to preventative care education, maintain medical records, schedule appointments, and support smooth hospital operations. The role requires empathy, strong communication, and flexibility for weekends and holidays.