Receptionist - Solon Animal Hospital

Mission Pet Health; Solon (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

Dental Insurance

Vision Insurance

401k retirement

Life & Disability

Educational assistance

Teladoc access

Pet care discount

Job summary

Mission Pet Health’s Solon Veterinary Hospital is seeking a conscientious Receptionist to manage a multi-line phone system, greet clients, and coordinate care in a small-animal specialty setting.

You will maintain medical records, schedule appointments, and handle financial transactions while upholding compassionate, client-centered service. This on-site role supports growth within a nationwide veterinary network and offers competitive compensation and benefits.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication to handle stressful situations with good judgment.
• Strong organizational skills for multitasking in a fast-paced setting.
• Team-oriented with ability to work independently and with direction.
• Veterinary software experience preferred; weekend/holiday availability required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming, empathetic presence for clients and pets.

Skills

Customer service

Effective communication

Organizational skills

Team-oriented

Veterinary software experience

Job description

Solon Veterinary Hospital is dedicated to providing compassionate, high-quality medical care for small animals in the Solon community. We are proud to be an AAHA-accredited practice, a designation reflecting our unwavering commitment to the highest standards of veterinary excellence. If you are seeking a career environment where quality medicine is the foundation of patient care and where you can immediately step into a supportive culture, this opportunity in Solon, Ohio, is waiting for you. Our hospital understands that you do your best work when you feel supported and valued. As part of a strong network of veterinary practices, you benefit from a culture that emphasizes professional growth and stability. We invest in our teammates through structured programs designed to help you achieve your career goals, whether that involves pursuing credentialing as a veterinary technician or moving into a leadership role. You will be joining a team committed to mutual respect and continuous education, ensuring that every teammate has the resources needed to succeed. Because Solon Veterinary Hospital focuses exclusively on small animal medicine, you will have the opportunity to hone your clinical skills in a focused environment. Our commitment to AAHA standards means that you are working with protocols designed for superior patient outcomes, utilizing advanced diagnostics and treatment methods. Furthermore, when complex medical cases arise, you will have access to a broader network of internal specialty consultants and educational programs, ensuring that you can confidently provide the highest level of care to your patients. Located just southeast of Cleveland, Solon is consistently recognized as one of Ohio’s premier residential communities. This area offers an exceptional quality of life, known for its outstanding parks, green spaces, and nationally recognized public school system. You will find that Solon provides a perfect blend of suburban tranquility and easy access to the metropolitan amenities of Cleveland, including professional sports, world-class dining, and extensive cultural opportunities, making it an ideal place to live and practice veterinary medicine.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.