Client Care Coordinator — Veterinary Front Desk

NVA General Practice; Cabin John (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid time off

Paid holidays

Employee pet discounts

Continuing education/professional dev.

Job summary

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative to welcome clients and their pets, handle phones, appointments, and payments, and keep accurate records. You will join a collaborative team that values empathy, professionalism, and a positive guest experience.

The role emphasizes clear communication, multitasking in a busy reception, and supporting veterinarians and technicians while maintaining a welcoming front desk.

Qualifications

• At least 1 year of customer service experience.
• Veterinary or animal-care experience is preferred but not required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions.
• Schedule and manage the hospital's appointment calendar.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Interpersonal skills

Teamwork

Job description

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative to welcome clients and their pets, handle phones, appointments, and payments, and keep accurate records. You will join a collaborative team that values empathy, professionalism, and a positive guest experience.

The role emphasizes clear communication, multitasking in a busy reception, and supporting veterinarians and technicians while maintaining a welcoming front desk.