Veterinary Client Concierge & Scheduler

Talentify; Cabin John (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Employee pet discounts

Continuing education

Job summary

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative. The successful candidate will greet clients and pets, answer phones, schedule appointments, and support the front desk with payments and records.

Veterinary experience is preferred but not required; commitment to compassionate client care is essential. We offer a 5‑day workweek with rotating weekend shifts, competitive hourly pay ($18–$23) based on experience, and a benefits package including medical,

Qualifications

• At least 1 year of customer service experience.
• Excellent communication and interpersonal skills.
• Comfortable speaking with clients in person and over the phone.
• Interest in helping people and caring for pets.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions.
• Schedule appointments and manage the hospital’s appointment calendar.
• Check clients in and out efficiently and accurately.
• Process payments and assist with financial transactions.
• Communicate appointment details and treatment information to clients.
• Maintain accurate client and patient records.
• Coordinate communication between clients, veterinary technicians, and doctors.
• Help clients understand next steps for their pet's care.
• Handle client concerns with empathy and professionalism.
• Maintain a clean, organized reception area.
• Support the veterinary team with administrative tasks.

Skills

Customer service

Phone support

Scheduling

Job description

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative. The successful candidate will greet clients and pets, answer phones, schedule appointments, and support the front desk with payments and records.

Veterinary experience is preferred but not required; commitment to compassionate client care is essential. We offer a 5‑day workweek with rotating weekend shifts, competitive hourly pay ($18–$23) based on experience, and a benefits package including medical,