Client Service Representative

NVA General Practice; Cabin John (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid time off

Paid holidays

Employee pet discounts

Continuing education/professional dev.

Job summary

Alpine Veterinary Hospital in Cabin John, MD is seeking a Client Service Representative to welcome clients and their pets, handle phones, appointments, and payments, and keep accurate records. You will join a collaborative team that values empathy, professionalism, and a positive guest experience.

The role emphasizes clear communication, multitasking in a busy reception, and supporting veterinarians and technicians while maintaining a welcoming front desk.

Qualifications

• At least 1 year of customer service experience.
• Veterinary or animal-care experience is preferred but not required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions.
• Schedule and manage the hospital's appointment calendar.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Interpersonal skills

Teamwork

Job description

Alpine Veterinary Hospital

7732 MacArthur Blvd, Cabin John, MD 20818

Pay: $18–$23/hour, based on experience

Schedule: 5-day workweek with rotating weekend shifts

Alpine Veterinary Hospital is growing, and we’re looking for a Client Service Representative (CSR) to join our team in Cabin John, MD.

We’re looking for someone with at least 1 year of customer service experience who enjoys helping people, loves animals, and can provide a welcoming and professional experience for every client and patient who walks through our doors. Veterinary experience is preferred but not required.

This is a great opportunity for someone who wants to build their career in veterinary medicine while working alongside a collaborative and supportive hospital team.

What You’ll Do

• Welcome clients and their pets with a friendly, professional attitude
• Answer phones and respond to client questions
• Schedule appointments and manage the hospital’s appointment calendar
• Check clients in and out efficiently and accurately
• Process payments and assist with financial transactions
• Communicate appointment details and treatment information to clients
• Maintain accurate client and patient records
• Coordinate communication between clients, veterinary technicians, and doctors
• Help clients understand next steps for their pet’s care
• Handle client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support the veterinary team with administrative and hospital tasks as needed

What We’re Looking For

• At least 1 year of customer service experience
• Previous veterinary or animal-care experience is preferred, but not required
• Excellent communication and interpersonal skills
• A genuine interest in helping people and caring for pets
• Comfortable speaking with clients in person and over the phone
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a busy environment
• Reliable, professional, and positive attitude
• Comfortable working as part of a collaborative team
• Willingness to learn veterinary terminology, procedures, and hospital systems

Schedule

• 5-day workweek
• Rotating weekend shifts

Compensation & Benefits

• $18–$23/hour based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Paid holidays
• Employee pet discounts
• Continuing education/professional development opportunities

Why Join Alpine Veterinary Hospital?

Alpine Veterinary Hospital is an established hospital in Cabin John, MD, with a team focused on providing high-quality veterinary care and a positive experience for both pets and their families.

Our hospital is currently growing, creating opportunities for team members who want to contribute to the continued development of the practice. We value teamwork, communication, mentorship, and compassionate patient care.

If you’re an experienced customer service professional who loves animals and wants to become part of a growing veterinary team, we’d love to hear from you.