Client Care Coordinator: Impactful Scheduling & Support

Venture Forthe, Inc.; City of Niagara Falls, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Venture Forthe is seeking a Client Care Junior Coordinator to help ensure consistent, high-quality client care and support the caregivers who make it possible. You’ll coordinate schedules, track visits, and help resolve last-minute changes with empathy and professionalism.

Working in a fast-paced, office-based environment, you’ll use EVV systems and AlayaCare to maintain accurate records while delivering proactive customer service and collaborating with the team to improve care coordination.

Qualifications

• 1+ year of experience in scheduling, customer service, or home care (EVV/AlayaCare experience preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills.
• Proficiency in Google Workspace (Docs, Sheets, Drive).
• Team-oriented mindset with a commitment to quality service.

Responsibilities

• Coordinate and manage schedules for Personal Care Aides and nurses to ensure seamless client care
• Communicate real-time updates with caregivers, clients, and families
• Respond to last-minute call-offs and schedule changes
• Monitor visits using EVV systems and ensure compliance and accuracy
• Resolve scheduling conflicts and escalations
• Maintain accurate and audit-ready documentation in systems like AlayaCare
• Support team reporting, tracking, and coordination needs
• Deliver professional and empathetic customer service

Skills

Communication

Multitasking

Problem-solving

Google Workspace

Team orientation

Tools

AlayaCare

EVV systems

Google Workspace

Job description

Venture Forthe is seeking a Client Care Junior Coordinator to help ensure consistent, high-quality client care and support the caregivers who make it possible. You’ll coordinate schedules, track visits, and help resolve last-minute changes with empathy and professionalism.

Working in a fast-paced, office-based environment, you’ll use EVV systems and AlayaCare to maintain accurate records while delivering proactive customer service and collaborating with the team to improve care coordination.