Client Care Junior Coordinator

Venture-Forthe,-In; City of Niagara Falls (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Venture Forthe seeks a Client Care Junior Coordinator to help ensure high-quality client care and smooth coordination with caregivers. You will manage schedules, communicate updates, and handle last-minute changes while supporting a compassionate, mission-driven team.

You will work in a fast-paced, office-based environment with a focus on accuracy, empathy, and teamwork to empower clients to live safely and independently.

Qualifications

• 1+ year of scheduling, customer service, or home care experience (EVV/AlayaCare experience preferred).
• Proficiency in Google Workspace (Docs, Sheets, Drive).
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate and manage schedules for Personal Care Aides and nurses.
• Communicate real-time updates with caregivers, clients, and families.
• Respond to last-minute call-offs and schedule changes.
• Monitor visits using EVV systems and ensure compliance and accuracy.
• Resolve scheduling conflicts and escalate when necessary.
• Maintain audit-ready documentation in systems like AlayaCare.
• Support team reporting, tracking, and coordination needs.
• Deliver professional and empathetic customer service.

Skills

Scheduling experience

Customer service

Communication skills

Multitasking

Organization

Problem-solving

Google Workspace

Teamwork

Education

Tools

AlayaCare

EVV systems

Google Workspace

Job description

Description

At Venture Forthe, we believe care is more than a service—it’s a commitment to independence, dignity, and connection. As a trusted home health care provider, we partner with individuals and families to ensure people can live safely and confidently in the place they call home. Our team is driven by compassion, innovation, and a deep respect for those we serve, creating meaningful impact in communities every day. When you join Venture Forthe, you’re not just starting a job—you’re becoming part of a mission to empower lives and bridge gaps in care.

Why This Role Matters

Behind every great client experience is a team making sure the right care happens at the right time. As a Client Care Junior Coordinator, you are at the heart of that mission—helping ensure our clients receive consistent, high-quality care while supporting the caregivers who make it all possible.

If you thrive in a fast-paced environment, enjoy problem-solving, and like being the person who keeps everything running smoothly, this role is for you.

What You’ll Do

• Coordinate and manage schedules for Personal Care Aides and nurses to ensure seamless client care
• Communicate real-time updates with caregivers, clients, and families
• Respond to last-minute call-offs and schedule changes
• Monitor visits using EVV systems and ensure compliance and accuracy
• Resolve scheduling conflicts and escal when necessary
• Maintain accurate and audit-ready documentation in systems like AlayaCare
• Support team reporting, tracking, and coordination needs
• Deliver professional and empathetic customer service

Work Environment

• Office-based, collaborative team setting
• Fast-paced and dynamic environment
• Mission-driven work supporting client care

Shift: 12:30 PM - 10:30 PM, 4 days/week (includes weekends)

Why Join Us

This role directly impacts the quality of care our clients receive. You will play a key role in helping individuals live safely and independently while supporting the caregivers who make that possible every day.

Equal Opportunity Employer Statement

Venture Forthe is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

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Requirements

What You’ll Bring

• 1+ year of experience in scheduling, customer service, or home care (EVV/AlayaCare experience preferred)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong problem-solving skills
• Proficiency in Google Workspace (Docs, Sheets, Drive)
• Team-oriented mindset with a commitment to quality service

What Makes You a Great Fit

• Calm under pressure
• Detail-oriented with strong organizational skills
• Passion for helping others
• Values teamwork and continuous improvement