Client Care Coordinator III - Lead Care Access (Hybrid)

Ami Network; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Ami Network in Los Angeles is seeking a Client Care Coordinator III to lead centralized referral and scheduling across behavioral health programs. You will unite people, processes, and programs to ease access to care for clients and families.

You will supervise staff, optimize clinic workflows, and train teams on scheduling systems, care coordination, and quality improvement. Strong HIPAA knowledge and EHR proficiency are essential.

Qualifications

• 5+ years of supervisory or team-lead experience with a demonstrated ability to lead and support employees.
• Experience in healthcare, behavioral health, care coordination, case management, intake, or a related environment.
• Strong understanding of client/patient access, referrals, scheduling, insurance verification, authorizations, and healthcare workflows.
• Experience with LA County and/or California public behavioral health funding systems is preferred.

Responsibilities

• Oversee centralized referral, intake, and scheduling processes across multiple programs.
• Lead, support, and develop staff while overseeing schedules and clinic workflows.
• Train staff on scheduling systems, care coordination, and workflow improvements.
• Serve as a key contact for clients and families throughout the care coordination process.
• Oversee new client outreach, referrals, intake scheduling, and follow-up.
• Help clients navigate barriers to care and promote continuity of services.
• Coordinate care across internal programs and external providers.

Skills

Supervisory experience

Healthcare / behavioral health

Referral coordination

EHR / CRM systems

Bilingual English/Spanish

Education

Bachelor's degree in a related field

Tools

Microsoft Office

EHR systems

Job description

Ami Network in Los Angeles is seeking a Client Care Coordinator III to lead centralized referral and scheduling across behavioral health programs. You will unite people, processes, and programs to ease access to care for clients and families.

You will supervise staff, optimize clinic workflows, and train teams on scheduling systems, care coordination, and quality improvement. Strong HIPAA knowledge and EHR proficiency are essential.