Lead Care Manager - Los Angeles

Heritagehealthnetwork; Los Angeles (CA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO + holidays

Hybrid work flexibility

Quarterly bonuses

Growth opportunities

Job summary

Heritage Health Network is seeking a Lead Care Manager to oversee Enhanced Care Management (ECM) for members. This hybrid role combines field visits across Los Angeles County with remote planning and coordination.

You will develop personalized care plans, connect members with providers and community resources, educate and advocate, and maintain thorough documentation to ensure seamless care delivery.

Qualifications

• Experience in care or case management (community-based preferred).
• Knowledge of Medi-Cal and Enhanced Care Management (ECM) preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Willingness to travel within Los Angeles County.
• Hybrid work flexibility.

Responsibilities

• Serve as the primary point of contact for members and coordinate their care.
• Develop and manage personalized care plans with members and providers.
• Collaborate with healthcare teams and community resources.
• Support members through education, advocacy, and engagement.
• Identify and address gaps in care.
• Maintain accurate, timely documentation.

Skills

Care management

Team collaboration

Communication skills

Medi-Cal knowledge

ECM knowledge

Job description

Los Angeles, United States | Posted on 10/27/2026

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services. The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well-being. With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person-centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands-on experience. Today, HHN stands as a vibrant embodiment of community-centric healthcare, continually adapting to meet the changing needs of those we serve. Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths towards improved health outcomes and a brighter future for all.

Job Description

Lead Care Manager (ECM) - Hybrid Role

Heritage Health Network (HHN)

Join Heritage Health Network and make a meaningful impact in your community as a Lead Care Manager supporting members through our Enhanced Care Management (ECM) program.

This is a hybrid position (2 days remote, 3 days in the field), giving you the flexibility to work from home while building strong, in-person connections with members across Los Angeles County.

Key Responsibilities

• Serve as the primary point of contact for members and coordinate their care
• Develop and manage personalized care plans with members and providers
• Collaborate with healthcare teams and community resources
• Support members through education, advocacy, and engagement
• Identify and address gaps in care
• Maintain accurate, timely documentation

Requirements

• Experience in care or case management (community-based preferred)
• Knowledge of Medi-Cal and ECM strongly preferred
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Willingness to travel within Los Angeles County
• Medical, dental, and vision insurance
• Paid time off + holidays
• Competitive pay + quarterly bonuses
• Hybrid work flexibility
• Growth and advancement opportunities

Be part of a mission-driven team making a real difference.