Client Care Coordinator III

Ami Network; Los Angeles (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Ami Network in Los Angeles is seeking a Client Care Coordinator III to lead centralized referral and scheduling across behavioral health programs. You will unite people, processes, and programs to ease access to care for clients and families.

You will supervise staff, optimize clinic workflows, and train teams on scheduling systems, care coordination, and quality improvement. Strong HIPAA knowledge and EHR proficiency are essential.

Qualifications

• 5+ years of supervisory or team-lead experience with a demonstrated ability to lead and support employees.
• Experience in healthcare, behavioral health, care coordination, case management, intake, or a related environment.
• Strong understanding of client/patient access, referrals, scheduling, insurance verification, authorizations, and healthcare workflows.
• Experience with LA County and/or California public behavioral health funding systems is preferred.

Responsibilities

• Oversee centralized referral, intake, and scheduling processes across multiple programs.
• Lead, support, and develop staff while overseeing schedules and clinic workflows.
• Train staff on scheduling systems, care coordination, and workflow improvements.
• Serve as a key contact for clients and families throughout the care coordination process.
• Oversee new client outreach, referrals, intake scheduling, and follow-up.
• Help clients navigate barriers to care and promote continuity of services.
• Coordinate care across internal programs and external providers.

Skills

Supervisory experience

Healthcare / behavioral health

Referral coordination

EHR / CRM systems

Bilingual English/Spanish

Education

Bachelor's degree in a related field

Tools

Microsoft Office

EHR systems

Job description

Own the process. Connect the dots. Make care easier to access.

We’re looking for aClient Care Coordinator III to lead the centralized referral and scheduling process across multiple behavioral health programs. This is a high-impact leadership role for someone who knows how to bring people, processes, and programs together—and who genuinely cares about making it easier for clients and families to access the services they need!

What You'll Be Doing

• Oversee centralized referral, intake, and scheduling processes across multiple programs.
• Lead, support, and develop staff while overseeing schedules and clinic workflows.
• Train staff on scheduling systems, care coordination, and workflow improvements.
• Serve as a key contact for clients and families throughout the care coordination process.
• Oversee new client outreach, referrals, intake scheduling, and follow-up.
• Help clients navigate barriers to care, monitor appointment adherence, and promote continuity of services.
• Coordinate care across internal programs and external providers, including clinicians, case managers, and community partners.
• Facilitate communication between teams and support client transitions and individualized care plans.
• Oversee accurate EHR/CRM documentation, insurance verification, eligibility, and authorizations.
• Participate in audits, quality assurance, and performance improvement initiatives to enhance workflows and the client experience.

What We're Looking For

• 5+ years of supervisory or team-lead experience with a demonstrated ability to lead and support employees.
• Experience in healthcare, behavioral health, care coordination, case management, intake, or a related environment.
• Strong understanding of client/patient access, referrals, scheduling, insurance verification, authorizations, and/or healthcare workflows.
• Experience working with LA County and/or California public behavioral health funding systems such as LA County Department of Mental Health (DMH), DCFS, or DHCS is strongly preferred.
• Strong organizational, analytical, problem-solving, and communication skills.
• Ability to manage competing priorities and keep things moving in a fast-paced environment.
• Comfort working with confidential information and maintaining HIPAA and regulatory requirements.
• Proficiency with Microsoft Office and EHR systems.
• Bachelor's degree in business administration, social services, behavioral health, healthcare administration, public health, psychology, or a related field.
• Bilingual English/Spanish skills are a plus.

Compensation & Perks

• $75k - $85k/yr
• Hybrid work schedule (3 days onsite, 2 days of your choosing for remote work)
• Medical, dental, vision and life insurance benefits
• Free Employee Assistance Program (EAP), including confidential support for mental health, family matters, and financial or legal concerns
• Flexible Spending Accounts (FSAs) for eligible healthcare and dependent-care expenses

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