Director of Client Care & Access

Wellnest; Los Angeles (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Wellnest in Los Angeles seeks a Director of Client Care Coordination to lead appointment coordination, intake support, and care plan follow-up. You will manage referrals, scheduling, and documentation to ensure timely, person-centered services.

This role blends client interaction with administrative and care management duties. The ideal candidate has a background in business administration or social services, with 2+ years in healthcare coordination and strong bilingual capabilities.

Qualifications

• BA or BS in business administration or social services; associate degree with related coursework acceptable.
• Minimum two years in admin, customer service, intake, case management, care coordination, or healthcare/behavioral health office experience.
• Bilingual English/Spanish skills preferred or required based on program needs; MS Office and EHR systems proficiency.

Responsibilities

• Coordinate client appointments from referral through intake and ongoing services.
• Serve as the primary contact for clients and families regarding appointments and care coordination.
• Coordinate care across internal programs and external providers, including referrals and authorizations.
• Maintain schedules for direct service staff and support front desk, intake, and scheduling operations.
• Monitor appointment adherence and follow-up to ensure continuity of care.
• Collaborate with providers and community partners to support whole-person care plans.
• Maintain accurate documentation in the EHR, including referrals and care coordination notes.
• Prepare and organize correspondence, reports, and client/staff records in HIPAA-compliant manner.
• Participate in quality assurance activities and performance improvement initiatives.
• Educate staff on scheduling systems and care coordination best practices.
• Provide administrative support for meetings, trainings, and special projects.

Skills

Communication skills

Scheduling

Bilingual English/Spanish

Education

BA or BS in business administration or social services

Associate degree or related coursework

Tools

Electronic Health Record (EHR-S)

Microsoft Office (Word, Excel, Outlook)

Job description

Wellnest in Los Angeles seeks a Director of Client Care Coordination to lead appointment coordination, intake support, and care plan follow-up. You will manage referrals, scheduling, and documentation to ensure timely, person-centered services.

This role blends client interaction with administrative and care management duties. The ideal candidate has a background in business administration or social services, with 2+ years in healthcare coordination and strong bilingual capabilities.