Client Care Coordinator-East Cobb

Angel Companions Senior Care, LLC; Marietta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Angel Companions Senior Care, LLC in East Cobb (Marietta, GA) seeks a Client Care Coordinator to manage caregiver scheduling and ensure exceptional client service. The role collaborates with families, supports case management continuity during emergencies, and drives quality improvements across care delivery.

You will maintain accurate logs, generate routine reports, and ensure alignment with policies while supporting caregivers and clients with responsive problem-solving and communication.

Qualifications

• Strong customer service, problem-solving, and multitasking skills.
• Proven experience in scheduling and managing complex calendars with multiple variables.
• Administrative expertise with the ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee the scheduling process to match caregivers with clients based on skills and needs.
• Collaborate with clients and families to schedule replacement caregivers as needed.
• Work with the Director of Case Management to ensure continuity of care during emergencies.
• Play a role in quality improvement initiatives to enhance service delivery.
• Maintain open communication with clients and families to address scheduling concerns.
• Collaborate with the clinical team to align care plans with client requirements.
• Assist in resolving complaints and incidents, guiding caregivers as needed.
• Oversee maintenance of accurate logs for cases and ensure department compliance.
• Run daily and weekly reports to catch discrepancies and apply corrections.
• Monitor adherence to company policies and procedures.

Skills

Customer service

Scheduling

Administrative skills

Calendar management

Problem solving

Tools

Microsoft Office Suite

Job description

Angel Companions is seeking a Client Care Coordinator to join our dedicated team in East Cobb. This position plays a key role in the daily operations of our home healthcare agency by ensuring caregivers are efficiently scheduled and clients receive exceptional care.

Responsibilities

Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs

Collaborate with the client and their families to schedule replacement caregivers as needed

Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments

Play a crucial role in quality improvement initiatives to enhance service delivery

Maintain open communication with clients and their families to address any scheduling concerns or changes

Collaborate with the clinical team to ensure care plans are aligned with client requirements

Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary

Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department

Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made

Monitor adherence to company policies and procedures

Requirements

• Strong customer service, problem-solving, and multitasking skills.

• Proven experience in scheduling and managing complex calendars with multiple variables.

• Administrative expertise with the ability to handle competing priorities.

• Proficiency in Microsoft Office Suite.

Compensation

• Starting Salary: $45,000 annually

• Benefits: Comprehensive benefits package