Scheduling Coordinator

The Aha! Connection; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Angel Companions is seeking a Scheduling Coordinator to join our dedicated team in East Cobb. This role ensures caregivers are efficiently scheduled and clients receive exceptional care, coordinating with families and clinical staff to align care plans and schedules.

Responsibilities include maintaining accurate logs, generating reports, and addressing scheduling concerns. The position demands strong customer service, problem-solving, and multitasking abilities, with pro activity in quality

Qualifications

• Strong customer service, problem-solving and multitasking skills.
• Proven scheduling experience with complex calendars.
• Administrative expertise and ability to manage competing priorities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee scheduling to match caregivers with clients based on skills and needs.
• Coordinate with clients and families to schedule replacement caregivers as needed.
• Collaborate with leadership to ensure continuity of care during emergencies.

Skills

Customer service

Problem-solving

Multitasking

Administrative support

Tools

Microsoft Office Suite

Job description

Angel Companions is seeking a Scheduling Coordinator to join our dedicated team in East Cobb. This position plays a key role in the daily operations of our home healthcare agency by ensuring caregivers are efficiently scheduled and clients receive exceptional care.

Responsibilities

• Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs
• Collaborate with the client and their families to schedule replacement caregivers as needed
• Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments
• Play a crucial role in quality improvement initiatives to enhance service delivery
• Maintain open communication with clients and their families to address any scheduling concerns or changes
• Collaborate with the clinical team to ensure care plans are aligned with client requirements
• Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary
• Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department
• Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made
• Monitor adherence to company policies and procedures

Requirements

• Strong customer service, problem-solving, and multitasking skills.
• Proven experience in scheduling and managing complex calendars with multiple variables.
• Administrative expertise with the ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Compensation

• Starting Salary: $45,000 annually
• Benefits: Comprehensive benefits package