Scheduling Specialist- East Cobb

Angel Companions Senior Care, LLC; Marietta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Angel Companions Senior Care, LLC is seeking a Scheduling Specialist to join our East Cobb team. The role focuses on coordinating caregiver assignments, matching skills to client needs, and ensuring timely, compassionate home care for every client.

You will collaborate with families, clinicians, and the Director of Case Management to handle emergencies, maintain accurate logs, run daily and weekly reports, and address scheduling concerns with professionalism.

Qualifications

• Strong customer service and communication skills.
• Proven experience in scheduling and managing complex calendars.
• Administrative expertise with ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee the scheduling process to match caregivers with clients based on skills and needs.
• Coordinate replacement caregivers with clients and families as needed.
• Collaborate with the Director of Case Management to ensure continuity of care during emergencies.
• Contribute to quality improvement initiatives to enhance service delivery.
• Maintain open communication with clients and families about scheduling concerns or changes.
• Work with the clinical team to align care plans with client requirements.
• Assist in resolving complaints, incidents and problems and guide caregivers as needed.
• Maintain logs for new, resumed, discharged, and denied cases ensuring department compliance.
• Run daily and weekly reports to identify discrepancies and implement corrections.
• Ensure adherence to company policies and procedures.

Skills

Customer service

Scheduling experience

Problem-solving

Multitasking

Administrative skills

Tools

Microsoft Office

Job description

Angel Companions is seeking a Scheduling Specialist to join our dedicated team in East Cobb. This position plays a key role in the daily operations of our home healthcare agency by ensuring caregivers are efficiently scheduled and clients receive exceptional care.

Responsibilities

• Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs
• Collaborate with the client and their families to schedule replacement caregivers as needed
• Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments
• Play a crucial role in quality improvement initiatives to enhance service delivery
• Maintain open communication with clients and their families to address any scheduling concerns or changes
• Collaborate with the clinical team to ensure care plans are aligned with client requirements
• Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary
• Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department
• Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made
• Monitor adherence to company policies and procedures

Requirements

• Strong customer service, problem-solving, and multitasking skills.
• Proven experience in scheduling and managing complex calendars with multiple variables.
• Administrative expertise with the ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Compensation

• Starting Salary: $45,000 annually
• Benefits: Comprehensive benefits package

Please email resumes only to [e-mail]