Care Scheduling Specialist — Client Care & Operations

All Ways Caring HomeCare; Marietta (GA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Angel Companions in East Cobb, GA is seeking a Scheduling Coordinator to join our dedicated home healthcare team. You will oversee caregiver scheduling, ensuring each client receives timely, high-quality care and that schedules align with caregiver skills and client needs.

You will collaborate with clients and families, support replacement caregiver planning, monitor logs and reports, and work with the Director of Case Management to maintain continuity of care.

Qualifications

• Proven scheduling experience managing complex calendars with multiple variables.
• Strong customer service and problem-solving abilities.
• Administrative expertise with ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee scheduling to match caregivers with clients based on skills and needs.
• Collaborate with clients and families to schedule replacement caregivers as needed.
• Coordinate with Director of Case Management to ensure continuity of care.
• Support quality improvement initiatives to enhance service delivery.
• Maintain open communication with clients and families regarding scheduling concerns or changes.
• Collaborate with clinical team to ensure care plans meet client requirements.
• Assist in resolving complaints, incidents, and problems and guide caregivers.
• Oversee maintenance of logs for cases and ensure compliance within the department.
• Run daily/weekly reports to check for discrepancies and implement corrections.
• Monitor adherence to company policies and procedures.

Skills

Customer service

Problem-solving

Multitasking

Scheduling

Tools

Microsoft Office

Job description

Angel Companions in East Cobb, GA is seeking a Scheduling Coordinator to join our dedicated home healthcare team. You will oversee caregiver scheduling, ensuring each client receives timely, high-quality care and that schedules align with caregiver skills and client needs.

You will collaborate with clients and families, support replacement caregiver planning, monitor logs and reports, and work with the Director of Case Management to maintain continuity of care.