Client Care Coordinator & Caregiver Coach

Safe Harbor Home Care; Escondido (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Flexible Schedule

24/7 Support

Paid Mileage

Ongoing Training

Growth Opportunities

Referral Bonuses

Job summary

Safe Harbor Home Care, a San Diego-based, locally operated company serving Escondido, provides compassionate non-medical in-home care to seniors. Join a team that values work-life balance, ongoing training, and opportunities for growth.

The Client Care Coordinator will assess client needs, develop care plans, match caregivers, monitor quality, and support staff to ensure exceptional, personalized care.

Qualifications

• Must be at least 18 years of age.
• Valid I-9 employment eligibility documentation.
• California Home Care Aide (HCA) registration prior to client assignment.
• Current TB clearance.
• Valid driver's license and reliable transportation.
• Ability to maintain accurate documentation and client confidentiality.
• Ability to pass required background check.
• Strong organizational and prioritization skills.
• Strong written and verbal communication skills.
• Leadership, coaching, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to client satisfaction and quality care.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers.
• Coach and support caregiver development.
• Partner with Scheduling and Operations to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate effectively with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.
• Most Importantly - be someone our clients and caregivers can count on!

Skills

Care coordination

Leadership

Communication

Documentation

Time management

Bilingual

Background checks

WellSky

Tools

WellSky

Job description

Safe Harbor Home Care, a San Diego-based, locally operated company serving Escondido, provides compassionate non-medical in-home care to seniors. Join a team that values work-life balance, ongoing training, and opportunities for growth.

The Client Care Coordinator will assess client needs, develop care plans, match caregivers, monitor quality, and support staff to ensure exceptional, personalized care.