Client Care Coordinator & Team Mentor

Safe Harbor Home Care; Ontario (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedule

Paid mileage

Ongoing training

Growth opportunities

Referral bonuses

Job summary

Safe Harbor Home Care is a San Diego-based, locally operated company that provides in‑home non-medical care for seniors since 2014. We value work‑life balance and growth for our team.

Our Client Care Coordinators lead assessments, care planning, caregiver support, and quality assurance to ensure continuity of care and high client satisfaction. We offer weekly pay, flexible scheduling, 24/7 caregiver support, mileage reimbursement between clients, ongoing training, growth opportunities, and

Qualifications

• Must be 18 years of age or older.
• California HCA registration required before client assignment.
• Current TB clearance.
• Valid driver's license and reliable transportation.
• Ability to pass required background check.
• Strong organizational and prioritization skills.
• Strong written and verbal communication skills.
• Leadership, coaching and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to client satisfaction and quality care.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers.
• Coach and support caregiver development.
• Partner with Scheduling and Operations teams to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate effectively with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.
• Most Importantly - be someone our clients and caregivers can count on!

Skills

Organizational skills

Communication skills

Leadership

Coaching

Problem-solving

Education

HCA registration

CNA Certification

HHA Certification

WellSky familiarity

Tools

WellSky

Job description

Safe Harbor Home Care is a San Diego-based, locally operated company that provides in‑home non-medical care for seniors since 2014. We value work‑life balance and growth for our team.

Our Client Care Coordinators lead assessments, care planning, caregiver support, and quality assurance to ensure continuity of care and high client satisfaction. We offer weekly pay, flexible scheduling, 24/7 caregiver support, mileage reimbursement between clients, ongoing training, growth opportunities, and