Client Care Coordinator & Caregiver Coach

Safe Harbor Home Care; Joshua Tree (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedule

24/7 caregiver support

Paid mileage

Training & development

Growth opportunities

Referral bonuses

Job summary

Safe Harbor Home Care is a San Diego based, locally operated home care provider dedicated to compassionate, client-centered service. We are seeking a Client Care Coordinator to lead care planning, coordinate caregiver team efforts, and ensure high-quality client outcomes.

You will play a pivotal role in assessments, care plan development, scheduling collaboration, and continuous quality improvement, while fostering growth for team members and strengthening client relationships.

Qualifications

• Must be at least 18 years old.
• California Home Care Aide (HCA) registration preferred.
• Strong written and verbal communication skills.
• Leadership, coaching, and problem-solving abilities.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers.
• Coach and support caregiver development.
• Partner with Scheduling and Operations teams to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate effectively with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.
• Be someone our clients and caregivers can count on.

Skills

Leadership

Coaching

Communication

Organizational skills

Problem-solving

Multiple priorities management

Documentation & confidentiality

Tools

WellSky

Job description

Safe Harbor Home Care is a San Diego based, locally operated home care provider dedicated to compassionate, client-centered service. We are seeking a Client Care Coordinator to lead care planning, coordinate caregiver team efforts, and ensure high-quality client outcomes.

You will play a pivotal role in assessments, care plan development, scheduling collaboration, and continuous quality improvement, while fostering growth for team members and strengthening client relationships.