Case Manager: Care Coordination & Advocacy

ADP, Inc.; Memphis (TN); On-site; USD 26,000 - 29,000; Full time

Job summary

ADP, Inc. in Memphis is seeking a Case Manager to coordinate care and support services for individuals and families in healthcare and social services.

You will assess needs, develop personalized care plans, and connect clients with resources to promote well-being and recovery. The role requires collaboration with multidisciplinary teams, crisis intervention, and effective discharge planning to ensure seamless service delivery and compliant documentation.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field.
• Minimum of two years of experience in case management or social services within a healthcare or community setting.
• Knowledge of mental health principles, crisis intervention techniques, and child welfare systems.
• Strong understanding of discharge planning processes and community resource networks.
• Excellent communication, documentation, and organizational skills.

Responsibilities

• Conduct comprehensive assessments of clients’ physical, emotional, and social needs to develop individualized care plans.
• Coordinate and facilitate access to social services, mental health resources, and community support programs.
• Provide crisis intervention and conflict resolution to support clients during periods of acute distress or instability.
• Collaborate with healthcare providers, social service agencies, and child welfare organizations to ensure integrated care delivery.
• Develop and implement discharge plans that promote client safety, independence, and continuity of care post-service.
• Maintain accurate and timely documentation of client interactions, care plans, and progress notes in compliance with regulatory standards.
• Advocate on behalf of clients to secure necessary services and resources while respecting their rights and preferences.
• Monitor and evaluate client outcomes to adjust interventions and support as needed.

Skills

Case management

Social services

Crisis intervention

Discharge planning

Communication

Documentation

Organizational skills

Education

Bachelor’s degree in Social Work / related field

Master’s degree in Social Work (MSW)

CCM certification (preferred)

Tools

EHR systems

Case management software

Job description

ADP, Inc. in Memphis is seeking a Case Manager to coordinate care and support services for individuals and families in healthcare and social services.

You will assess needs, develop personalized care plans, and connect clients with resources to promote well-being and recovery. The role requires collaboration with multidisciplinary teams, crisis intervention, and effective discharge planning to ensure seamless service delivery and compliant documentation.