Utilization Coordinator - Optimize Care Hours & Scheduling

ADP, Inc.; Niles (IL); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

ADP, Inc. in Illinois is seeking a Utilization Coordinator to monitor and optimize authorized client service hours across branches.

You will identify underutilized hours, open shifts, missed visits, and scheduling discrepancies, coordinating with Client Coordinators, Schedulers, and Branch Managers to ensure timely follow-up. This role focuses on maximizing utilized hours, maintaining continuity of care, and ensuring schedules align with client authorizations and operational requirements, with a

Responsabilidades

• Monitor daily and weekly utilization of authorized service hours for assigned branches.
• Review client schedules to identify underutilized hours and potential service gaps.
• Identify clients who are consistently receiving fewer hours than authorized.
• Follow up with Client Coordinators and Branch teams regarding identified utilization concerns.
• Track the status of identified issues until they are resolved.
• Escalate unresolved utilization concerns to the Utilization Manager or appropriate Operations leadership.
• Monitor cancellations, call-offs, missed visits, and open shifts that may negatively impact utilization.
• Assist with identifying opportunities to recover missed or unused authorized hours when appropriate.
• Review schedules to ensure caregiver assignments, service dates, times, and durations are accurate.
• Compare scheduled hours against client authorizations and approved service plans.
• Identify scheduling discrepancies that could result in underutilization, overutilization, or service gaps.
• Communicate identified scheduling issues to the appropriate Client Coordinator, Scheduler, or Branch Manager for correction.
• Follow up to ensure corrections are completed timely.
• Monitor recurring scheduling errors and report trends to the Utilization Manager.
• Verify that schedule changes are properly documented and communicated.
• Assist with monitoring last-minute schedule changes that may affect utilization.
• Monitor open shifts for assigned branches.
• Follow up with Client Coordinators and Scheduling teams regarding unfilled shifts.
• Track open shifts from identification through resolution.
• Assist with identifying available caregivers who may be appropriate for open cases.
• Monitor recurring staffing gaps and escalation concerns to the Utilization Manager and Branch Leadership.
• Track cancellations and caregiver call-offs that may result in lost authorized hours.
• Follow up on opportunities to reschedule or make up missed hours when permitted.
• Work closely with Client Coordinators to identify and resolve utilization concerns.
• Provide coordinators with information regarding underutilized clients, open shifts, and scheduling discrepancies.
• Follow up on outstanding utilization issues and ensure appropriate action is taken.
• Assist coordinators in understanding utilization expectations and identifying opportunities to improve service-hour delivery.
• Escalate repeated or unresolved utilization concerns to the Utilization Manager.
• Maintain professional and timely communication with branch teams.
• Monitor missed visits, cancellations, unfilled shifts, and other events that may create service gaps.
• Follow up with branch teams regarding unresolved service gaps.
• Track whether appropriate replacement staffing or follow-up has occurred.
• Communicate recurring service-gap concerns to the Utilization Manager.
• Work with the appropriate teams to support continuity of client services.
• Communicate utilization concerns that are related to client satisfaction or service delivery issues to the appropriate Wellness & Satisfaction team.
• Assist in identifying whether repeated missed hours or staffing issues are contributing to client concerns.
• Follow up on operational actions resulting from utilization-related client concerns.
• Escalate recurring client service issues to the Utilization Manager and appropriate leadership.
• Follow established utilization procedures and workflows.
• Identify opportunities to improve daily utilization monitoring and follow-up processes.
• Provide feedback to the Utilization Manager regarding recurring operational challenges.
• Participate in utilization-related training and team meetings.
• Assist with implementation of process improvements established by Operations leadership.
• Maintain current knowledge of company utilization policies, scheduling procedures, and applicable requirements.
• Target: ≥ 95% accuracy in daily utilization tracking and reporting.
• Measures the accuracy and reliability of utilization data.
• 100% of identified utilization issues followed up within the established timeframe.
• Measures responsiveness to underutilization, open shifts, and service gaps.
• 100% of identified open shifts communicated and tracked through resolution or escalation.
• Measures consistent monitoring and follow-up.
• 100% of significant underutilization concerns identified and escalated appropriately.
• Measures the coordinator's ability to identify potential lost authorized hours.
• Measures alignment between schedules, authorizations, and approved service requirements.
• 100% of assigned utilization reports completed accurately and on time.
• Target: 100% identification and escalation of potential services outside approved authorization.
• 100% of assigned utilization follow-up properly documented.

Descripción del empleo

ADP, Inc. in Illinois is seeking a Utilization Coordinator to monitor and optimize authorized client service hours across branches.

You will identify underutilized hours, open shifts, missed visits, and scheduling discrepancies, coordinating with Client Coordinators, Schedulers, and Branch Managers to ensure timely follow-up. This role focuses on maximizing utilized hours, maintaining continuity of care, and ensuring schedules align with client authorizations and operational requirements, with a