Home Care Client Experience Coordinator

ADP, Inc.; South Holland (IL); On-site; USD 20,000 - 22,000; Full time

Job summary

ADP, Inc. in South Holland, IL is seeking a Full Time Client Coordinator to ensure high-quality, timely care for assigned clients.

You will oversee onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery in a busy home care setting. This role requires 1–2 years of client-facing experience, strong communication and problem-solving skills, and the ability to work Monday through Friday from 9:00 AM to 5:00 PM.

Qualifications

• High school diploma or equivalent.
• 1–2 years of client-facing experience in home care, healthcare, social services, case management, or related field.
• Customer service experience demonstrating strong communication, empathy, and problem-solving skills.

Responsibilities

• Client Accountability and service coordination for assigned clients.
• Oversee onboarding, care plan management, scheduling, and documentation.
• Verify new client profiles for accuracy and completeness.
• Complete staffing for all new clients within 48 hours; escalate delays to Branch Manager.
• Update client care plans within 1 hour of changes.
• Notify supervisors of changes in client status to ensure continuity.
• Maintain an active schedule for every client on the dashboard.
• Record client communications to ensure compliant documentation.
• Conduct proactive outreach every Friday to clients with services on hold.
• Review missed visits and schedule makeup hours.
• Close client profiles after termination with investigation.
• Ensure uninterrupted services for IDOA and IDHS clients.
• Initiate VA client renewals at least one month before authorization expiration.
• Ensure completion of monthly client surveys.
• Oversee annual caregiver performance evaluations.

Skills

Customer service

Communication

Empathy

Problem-solving

Education

High school diploma

Job description

ADP, Inc. in South Holland, IL is seeking a Full Time Client Coordinator to ensure high-quality, timely care for assigned clients.

You will oversee onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery in a busy home care setting. This role requires 1–2 years of client-facing experience, strong communication and problem-solving skills, and the ability to work Monday through Friday from 9:00 AM to 5:00 PM.