Client Care Concierge — Veterinary Front Desk

AHNA; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

401(k) with discretionary contribution

Pet discounts

Wellbeing support (Calm app & EAP)

CE stipends & career development

Relief fund (Grant Circle)

Local hospital culture

Job summary

Animal Hospital of North Asheville in Asheville, North Carolina, seeks a Client Care Coordinator to provide outstanding front-desk support and client service. This role aligns with positions like Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

You will handle appointments, client inquiries, and basic pet care questions while supporting the hospital team in a fast-paced, compassionate environment.

Qualifications

• Applicants must be 18 years or older.
• Previous veterinary receptionist experience is required.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, comforts distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Veterinary receptionist experience

Communication and customer service

Job description

Animal Hospital of North Asheville in Asheville, North Carolina, seeks a Client Care Coordinator to provide outstanding front-desk support and client service. This role aligns with positions like Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

You will handle appointments, client inquiries, and basic pet care questions while supporting the hospital team in a fast-paced, compassionate environment.