Client Experience Concierge: Veterinary Hospitality Lead

Arista Non-DVM; Durham (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedules

Parental Pay

Growth opportunities

Personal Pet-Care Program

Job summary

Arista Advanced Pet Care in Durham, NC is seeking a Client Experience Concierge to be the friendly contact for clients during appointments, drop-off, and pick-up. You will work closely with the Care Navigation Team to ensure a smooth, compassionate experience for pets and their owners, maintain a clean lobby, and represent Arista with professionalism.

Join a collaborative team in a veterinary hospital environment that values empathy, reliability, and clear communication while supporting clients

Qualifications

• Customer service experience required.
• Comfort in a veterinary hospital environment.
• Clear verbal and written communication skills.

Responsibilities

• Enhance guest experience in lobby, exam rooms, or during pet visits.
• Coordinate with Care Navigation Team for a streamlined client flow.
• Communicate updates through appropriate channels to minimize interruptions.
• Be the friendly, professional face of the Arista hospital.
• Maintain a clean and comfortable lobby and exam room.

Skills

Customer service

Communication

Multitasking

Flexible schedule

Job description

Arista Advanced Pet Care in Durham, NC is seeking a Client Experience Concierge to be the friendly contact for clients during appointments, drop-off, and pick-up. You will work closely with the Care Navigation Team to ensure a smooth, compassionate experience for pets and their owners, maintain a clean lobby, and represent Arista with professionalism.

Join a collaborative team in a veterinary hospital environment that values empathy, reliability, and clear communication while supporting clients