Veterinary Client Services Specialist – Front Desk

Heartland Veterinary Partners; Royal Pines (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedules

Career development

Employee Assistance Program

Employee referrals

Job summary

Pinnacle Animal Hospital in the Asheville area is seeking a Client Service Representative to deliver exceptional client experiences while handling reception, records, and appointment coordination.

Reporting to the Practice Manager, the CSR will process payments, maintain files, send reminders, and support daily operations with a friendly, professional demeanor. This full-time role may require 1-2 Saturdays per month.

Qualifications

• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Pinnacle Animal Hospital in the Asheville area is seeking a Client Service Representative to deliver exceptional client experiences while handling reception, records, and appointment coordination.

Reporting to the Practice Manager, the CSR will process payments, maintain files, send reminders, and support daily operations with a friendly, professional demeanor. This full-time role may require 1-2 Saturdays per month.