Veterinary Client Care Coordinator — Front Desk Lead

PetVet Care Centers; Asheville (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Pet discounts

Wellbeing resources

Job summary

PetVet Care Centers' Animal Hospital of North Asheville is hiring a Veterinary Receptionist (Client Care Coordinator) to join our team in Asheville, North Carolina. The role encompasses front-desk duties, client communication, appointments, and basic patient care support in a busy veterinary hospital.

The position requires prior veterinary receptionist experience and strong customer service and communication skills.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Previous veterinary receptionist experience

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Job description

PetVet Care Centers' Animal Hospital of North Asheville is hiring a Veterinary Receptionist (Client Care Coordinator) to join our team in Asheville, North Carolina. The role encompasses front-desk duties, client communication, appointments, and basic patient care support in a busy veterinary hospital.

The position requires prior veterinary receptionist experience and strong customer service and communication skills.