Client Care Center Specialist

MedPro Group; Fort Wayne (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

MedPro Group in Fort Wayne, IN seeks a customer service professional to join our team supporting insurance clients via phone, email, and chat. You will resolve inquiries, document interactions, and collaborate across departments to ensure accurate cash application and account resolutions.

As part of a dynamic call center environment, you’ll train new hires, handle multiple priorities, and maintain confidentiality while delivering service with integrity and professionalism.

Qualifications

• Bachelor’s degree in Finance, Accounting or Business (preferred).
• 2+ years of Insurance Industry experience (preferred).
• 2+ years of Call Center experience.
• 2+ years of Customer service experience.
• Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
• Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
• Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
• Attention to detail with a quality focus.
• Ability to work well in a team environment.
• Highly motivated, adaptive and able to manage multiple priorities.
• Depth of knowledge and skills regarding business systems and processes.

Responsibilities

• Engage with customers through various forms of communication (phone; email; chat; etc.) responding to inquiries, providing information, and offering assistance.
• Coordinate with internal departments to conduct research and resolve account discrepancies.
• Follow all call center standard operating procedures and propose basic enhancements.
• Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
• Ensure all customer calls are clearly documented.
• Work on special projects as assigned by manager.
• Train new hires as assigned by manager.
• Perform other duties as assigned.

Skills

Insurance Industry experience

Call Center experience

Customer service experience

Confidentiality

Interpersonal communication

Time management

Detail-oriented

Teamwork

Adaptability

Knowledge of business processes

Strong listening skills

Education

Bachelor’s Degree in Finance, Accounting or Business

Job description

MedPro Group in Fort Wayne, IN seeks a customer service professional to join our team supporting insurance clients via phone, email, and chat. You will resolve inquiries, document interactions, and collaborate across departments to ensure accurate cash application and account resolutions.

As part of a dynamic call center environment, you’ll train new hires, handle multiple priorities, and maintain confidentiality while delivering service with integrity and professionalism.