Service Center Associate

MedPro Group; Fort Wayne (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

MedPro Group in Fort Wayne, IN seeks a customer service professional to join our team supporting insurance clients via phone, email, and chat. You will resolve inquiries, document interactions, and collaborate across departments to ensure accurate cash application and account resolutions.

As part of a dynamic call center environment, you’ll train new hires, handle multiple priorities, and maintain confidentiality while delivering service with integrity and professionalism.

Qualifications

• Bachelor’s degree in Finance, Accounting or Business (preferred).
• 2+ years of Insurance Industry experience (preferred).
• 2+ years of Call Center experience.
• 2+ years of Customer service experience.
• Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
• Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
• Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
• Attention to detail with a quality focus.
• Ability to work well in a team environment.
• Highly motivated, adaptive and able to manage multiple priorities.
• Depth of knowledge and skills regarding business systems and processes.

Responsibilities

• Engage with customers through various forms of communication (phone; email; chat; etc.) responding to inquiries, providing information, and offering assistance.
• Coordinate with internal departments to conduct research and resolve account discrepancies.
• Follow all call center standard operating procedures and propose basic enhancements.
• Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
• Ensure all customer calls are clearly documented.
• Work on special projects as assigned by manager.
• Train new hires as assigned by manager.
• Perform other duties as assigned.

Skills

Insurance Industry experience

Call Center experience

Customer service experience

Confidentiality

Interpersonal communication

Time management

Detail-oriented

Teamwork

Adaptability

Knowledge of business processes

Strong listening skills

Education

Bachelor’s Degree in Finance, Accounting or Business

Job description

Meet MedPro Group. We’re an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

In this role, you will…

• Engage with customers through various forms of communication (phone; email; chat; etc.) responding to inquiries, providing information, and offering assistance.
• Coordinate with internal departments to conduct research and resolve account discrepancies.
• Follow all call center standard operating procedures and propose basic enhancements.
• Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
• Ensure all customer calls are clearly documented.
• Work on special projects as assigned by manager.
• Manage induction work tasks from the Accounts Receivable Rep I.
• Train new hires as assigned by manager.
• Perform other duties as assigned.

We are looking for candidates with…

• Bachelor’s Degree in Finance, Accounting or Business (preferred).
• 2+ years of Insurance Industry experience (preferred).
• 2+ years of Call Center experience.
• 2+ years of Customer service experience.
• Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
• Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
• Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
• Attention to detail with a quality focus.
• Ability to work well in a team environment.
• Highly motivated, adaptive and able to manage multiple priorities.
• The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.

Why MedPro?

MedPro Group’s mission is built on a century-old legacy of protecting those who protect others.From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion – built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset – make MedPro a preferred employer that many call their career home.

General:

MedPro Group is an Equal Opportunity Employer. #LI-Hybrid #LI-EH1