Customer Care Specialist – Financial Services

Community Choice Financial Family of Brands; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Fort Wayne, IN. You will be the first point of contact for customers, handling inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

You will educate customers on available financial solutions while adhering to compliance and privacy standards, collaborating with a friendly, customer-focused team and supporting community engagement

Qualifications

• Handle multiple customer inquiries across channels with professionalism.
• Maintain accurate records and protect sensitive information.
• Follow company policies and privacy standards.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Process payments and resolve account issues securely and efficiently.
• Educate customers on financial solutions while ensuring privacy and compliance.

Skills

Inbound calls

Emails

Chats

Payments processing

Account issue resolution

Compliance & privacy

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Fort Wayne, IN. You will be the first point of contact for customers, handling inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

You will educate customers on available financial solutions while adhering to compliance and privacy standards, collaborating with a friendly, customer-focused team and supporting community engagement