Patient Intake & Front Desk Specialist

Labcorp; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

STD/LTD

401(k)

Paid Time Off (PTO) or Flexible Time

Tuition Reimbursement and Employee

Stock Purchase Plan

Job summary

Labcorp in Fort Wayne, IN is seeking a Patient Intake Representative to greet patients, register them, enter demographics and billing information, verify insurance, and collect payments. You will also assist with specimen handling and coordinate with physician offices to confirm test orders, while maintaining a welcoming environment.

This role requires strong customer service, data-entry and MS Office skills.

Qualifications

• High School Diploma or GED or equivalent.
• 1 year or more of customer service experience.
• 1 year or more of patient facing healthcare experience.
• Experience working in a team environment.
• Strong data entry and organizational skills.
• High level of attention to detail.
• Proficient in MS Office.
• Flexibility to work overtime as needed.
• Able to pass a standardized colorblindness test.

Responsibilities

• Schedule patient appointments and greet patients upon appointment arrival.
• Ensure a welcoming environment for all patients and visitors.
• Assist patients with registration and check in procedures.
• Data entry of patient demographics and billing information.
• Verification of insurance coverage and collect/post payments to patient accounts.
• Collect and prepare specimens for testing and analysis when needed.
• Call physician offices to confirm the accuracy of test orders.
• Monitor and log patient wait times on a regular basis.
• Notify the supervisor of any patient issues in a timely manner.
• Promote and provide information about Labcorp patient services.
• Manage office supplies to ensure proper inventory levels.
• Open and close the office when required.
• Perform administrative and clerical duties as necessary.

Skills

Customer service

Data entry

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Labcorp in Fort Wayne, IN is seeking a Patient Intake Representative to greet patients, register them, enter demographics and billing information, verify insurance, and collect payments. You will also assist with specimen handling and coordinate with physician offices to confirm test orders, while maintaining a welcoming environment.

This role requires strong customer service, data-entry and MS Office skills.