Client Care & Care Team Leader

Senior Helpers; Holly Springs (NC); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Senior Helpers is seeking a Client Care & Care Team Manager to champion the client experience and support caregivers in Holly Springs, NC. You’ll nurture client and family relationships, anticipate needs, resolve issues, and coach caregivers to deliver compassionate, reliable care.

Work closely with Scheduling, Operations, RN/clinical staff, clients, families, and owners to connect the dots and maintain continuity of care.

Qualifikationen

• You genuinely enjoy connecting with people.
• You notice patterns and ask questions.
• You don't need someone to hand you the solution.
• You can have difficult conversations with empathy and confidence.
• You can keep a lot moving without losing track.
• You understand that trust is earned.

Aufgaben

• Regularly check in with clients and families.
• Build trust and learn what matters to each client.
• Identify changing needs, concerns, and opportunities to improve service.
• Respond to client, family, and caregiver concerns.
• Investigate issues, coordinate solutions, and follow through.
• Address small problems before they become big ones.
• Build strong relationships with our caregivers.
• Recognize great work and provide coaching when needed.
• Help identify caregiver/client compatibility issues.
• Monitor client satisfaction, service quality, caregiver/client fit, and changing needs.
• Don't just document problems—help solve them.
• Work closely with the Director of Operations, Scheduling, Recruiting, RN/clinical team, caregivers, clients, families, and owners.

Kenntnisse

People skills

Problem solving

Communication

Organization

Relationship building

Empathy

Follow-through

Accountability

Jobbeschreibung

Senior Helpers is seeking a Client Care & Care Team Manager to champion the client experience and support caregivers in Holly Springs, NC. You’ll nurture client and family relationships, anticipate needs, resolve issues, and coach caregivers to deliver compassionate, reliable care.

Work closely with Scheduling, Operations, RN/clinical staff, clients, families, and owners to connect the dots and maintain continuity of care.