Client Care Leader: Build Trust & Solve Problems

Senior Helpers Parent Account; Holly Springs (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Senior Helpers Parent Account is seeking a Client Care & Care Team Manager in Holly Springs, NC to strengthen relationships with clients and families and ensure exceptional service. You’ll bridge the gap between clients, caregivers, scheduling, and clinical staff, proactively addressing needs and driving satisfaction.

The role emphasizes empathetic communication, problem-solving, and team coaching to maintain continuity of care and a high-quality client experience.

Qualifications

• Experience in client-care coordination or care management preferred.
• Proven ability to build relationships with clients and families.
• Strong communication and problem-solving skills essential.

Responsibilities

• Build relationships with clients and families, learning what matters to each client.
• Respond to concerns, investigate issues, and coordinate solutions.
• Support caregivers with coaching, feedback, and removal of barriers to success.
• Be the primary observer of client satisfaction, service quality, and care continuity.
• Collaborate with scheduling and clinical teams to ensure seamless care.

Skills

People skills

Relationship building

Communication

Problem solving

Organizational skills

Job description

Senior Helpers Parent Account is seeking a Client Care & Care Team Manager in Holly Springs, NC to strengthen relationships with clients and families and ensure exceptional service. You’ll bridge the gap between clients, caregivers, scheduling, and clinical staff, proactively addressing needs and driving satisfaction.

The role emphasizes empathetic communication, problem-solving, and team coaching to maintain continuity of care and a high-quality client experience.