Client Care Advisor

Home Instead; Boise (ID); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits and paid time off

Opportunities for professional development

Job summary

Home Instead in Boise, Idaho is seeking a Client Care Advisor to be the primary point of contact for clients and their families. This position involves coordinating personalized care plans, ensuring quality service, and advocating for clients. Ideal candidates will have experience in healthcare or senior care, strong communication skills, and the ability to empathize with older adults. Home Instead offers competitive salary, benefits, and opportunities for professional development.

Qualifications

• Experience in client services, healthcare, senior care, social work, or care coordination preferred.
• Education in Healthcare Administration, Social Work, Gerontology, or related field is a plus.
• Valid driver’s license and reliable transportation if client visits are required.

Responsibilities

• Serve as a trusted advocate and primary contact for clients and families.
• Conduct in-depth care consultations and develop customized care plans.
• Coordinate care delivery with Care Pros and conduct quality assurance visits.

Skills

Client services experience

Empathy and compassion

Communication skills

Problem-solving abilities

Organizational abilities

Education

Healthcare Administration

Social Work

Gerontology

Tools

Microsoft Office

Client management software

Job description

Treasure Valley Senior Care Professionals! For over three decades, Home Instead has been the world’s leading provider of in-home care for older adults. Home Instead has been serving individuals in the greater Treasure Valley for over a decade. Our individualized approach helps seniors live safely, comfortably, and with dignity in their own homes.

Position

Client Care Advisor

Job Summary

As a Client Care Advisor, you will be the primary point of contact and advocate for our clients and their families. You will build meaningful relationships, coordinate personalized care plans, and ensure the highest quality of service. This role combines relationship-building, consultative sales, problem-solving, and operational coordination.

Key Responsibilities

• Serve as a trusted advocate and primary contact for clients and families.
• Conduct in-depth care consultations and develop customized care plans.
• Coordinate care delivery with Care Pros and conduct quality assurance visits.
• Facilitate introductions between clients and Care Pros.
• Address client concerns with empathy and professionalism.
• Maintain accurate client records and ensure compliance with company policies.

Qualifications

• Experience in client services, healthcare, senior care, social work, or care coordination preferred.
• Education in Healthcare Administration, Social Work, Gerontology, or related field is a plus.
• Proficiency in Microsoft Office and client management software preferred.
• Valid driver’s license and reliable transportation if client visits are required.
• Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

• Empathy and compassion for older adults and their families.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Attention to detail and team-oriented mindset.
• Sales ability and consultative approach.

Compensation & Benefits

• Competitive salary (varies by franchise).
• Benefits and paid time off as per local franchise policies.
• Opportunities for professional development and advancement.

Note: Your employer is the local franchise entity, not Home Instead, Inc. Employment is at-will and subject to change.