Client Care & Administrative Engagement Specialist

CommQuest Services Inc; Canton (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Retirement plan with company match

Medical, Dental, and Vision plans

CEU/Licensure reimbursement

10 paid holidays annually

Job summary

CommQuest Services Inc seeks a Full-time Administrative Engagement Specialist at our Downtown Canton, OH psychiatric outpatient office. You will greet clients, manage check-in, collect payments, update records in the EHR, and coordinate with the Finance Enrollment Specialist to ensure accurate billing and a positive client experience.

This role requires strong organization and communication skills, the ability to work with a multi-line phone system, and strict adherence to privacy policies.

Qualifications

• High School Diploma or GED required.
• MS Office navigation skills for extensive computer usage.
• Ability to manage a multi-line phone system professionally.
• Experience with NextGen or similar EHRs and billing processes preferred.

Responsibilities

• Greet clients and maintain a welcoming, organized check-in.
• Perform eligibility checks for patient insurance prior to/at visit.
• Collect co-pays and post payments to patient accounts.
• Report discrepancies to the finance enrollment team.
• Inform clients about financial responsibilities and required documents.
• Input and update client information in the EHR accurately.
• Uphold privacy policies and participate in training updates.

Skills

MS Office

Phone system

Customer service

NextGen EHR

Data entry

Education

High School Diploma or GED

Tools

NextGen EHR

Job description

CommQuest Services Inc seeks a Full-time Administrative Engagement Specialist at our Downtown Canton, OH psychiatric outpatient office. You will greet clients, manage check-in, collect payments, update records in the EHR, and coordinate with the Finance Enrollment Specialist to ensure accurate billing and a positive client experience.

This role requires strong organization and communication skills, the ability to work with a multi-line phone system, and strict adherence to privacy policies.