Client Benefits Experience Liaison

Sun Life Financial; Kansas City (MO); On-site; USD 58,000 - 88,000; Full time

Benefits offered by this job

Vacation and sick time

Paid family leave

Medical coverage

Job summary

Sun Life U.S. is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client’s employee benefits package, including disability, leaves, and accommodations.

You will collaborate with HR/benefits teams, payroll, and managers to provide guidance and training, with on-site involvement as needed. The role emphasizes clear communication, data interpretation, and timely problem solving.

Qualifications

• Strong customer service capabilities and effective communication with diverse stakeholders.
• Experience administering disability and absence benefits is preferred.
• Ability to interpret reports and perform basic data analysis for decision-making.

Responsibilities

• Support intake, coordination, and resolution of inquiries related to employee benefits.
• Assist with benefit claims submission and monitor progress with updates.
• Partner with Client stakeholders to support employees through return-to-work and EOI processes.
• Create and deliver client-facing training and presentations.
• Analyze reports, conduct audits, and communicate findings clearly to the Client.
• Collaborate with HR/benefits, payroll, and managers to answer questions and provide guidance.

Skills

Customer service

Communication skills

Analytical skills

MS Office

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Sun Life U.S. is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client’s employee benefits package, including disability, leaves, and accommodations.

You will collaborate with HR/benefits teams, payroll, and managers to provide guidance and training, with on-site involvement as needed. The role emphasizes clear communication, data interpretation, and timely problem solving.