Client Banking Specialist: Transactions, ATM & Vault Expert

Bank Forward; New Rockford (ND); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Medical & Dependent Care FSA

HSA

401k

Life and Long-term Disability

Voluntary paid benefits

Paid Time Off

Holidays

Extended Medical Absence Leave

Employee Stock Ownership

Job summary

Bank Forward in North Dakota is seeking a personable Customer Service Associate to greet customers, process transactions, and promote our products and services. You will balance cash daily, secure vault cash, and assist with ATM troubleshooting in a busy branch environment.

We require a high school diploma or GED, offer comprehensive benefits, a full-time schedule Monday–Friday, 8:00–5:00, and opportunities for growth within a tradition-rich company focused on teamwork and forward-thinking

Qualifications

• Exhibit excellent customer service skills by greeting customers in person or on the phone in a timely, courteous, and professional manner.
• Process customer transactions accurately and efficiently.
• Provide referrals for company products and services through the recognition of customer’s needs.
• Accurately perform bookkeeping reconciliation from daily reports and cash book.
• Secure cash and accurately balance cash drawer daily.
• Maintain vault cash and limits and assist with balancing of the vault.
• Process and balance daily image and proof transactions.
• Balance, re-fill, and troubleshoot ATM machine errors.
• High school diploma or GED required.

Responsibilities

• Greet customers and answer inquiries in person or by phone.
• Process transactions accurately and efficiently.
• Identify customer needs and refer suitable products/services.
• Balance cash drawer daily and secure cash.
• Assist with vault balancing and cash handling duties.

Skills

Customer service

Cash handling

Phone etiquette

Sales/referrals

Education

High school diploma or GED

Job description

Bank Forward in North Dakota is seeking a personable Customer Service Associate to greet customers, process transactions, and promote our products and services. You will balance cash daily, secure vault cash, and assist with ATM troubleshooting in a busy branch environment.

We require a high school diploma or GED, offer comprehensive benefits, a full-time schedule Monday–Friday, 8:00–5:00, and opportunities for growth within a tradition-rich company focused on teamwork and forward-thinking