Bank CSR I: Customer Care & Transactions Pro

BankNorth; Oakes (ND); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

BankNorth in North Dakota seeks a Customer Service Representative to serve lobby, drive-up, and telephone customers. You will process teller transactions, maintain cash drawers, and provide account-related assistance with accuracy and courtesy.

The role requires learning BankNorth products, upholding confidentiality, and delivering consistent service while collaborating with teammates and representing the bank in community activities.

Formación

• Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism.
• Must maintain confidentiality and security of customer conversations and information as well as bank information, records, and proprietary systems.
• Must be able to speak effectively, actively listen and express thoughts clearly.
• Must be able to share and explain pertinent information with bank employees.
• Must be willing to collaborate and cooperate with others and maintain working relationships.
• Must have a positive attitude, leadership skills, and a strong customer orientation.
• Must possess a High School diploma or equivalent along with basic math proficiency and computer/keyboard proficiency (Word, Excel, Windows, Internet).
• Cash handling experience preferred.

Responsabilidades

• Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate and courteous manner.
• Maintain balanced cash drawer and appropriate cash limits.
• Provide customers with a variety of account related assistance.
• Continuously learn and develop knowledge of BankNorth products and services.
• Ability to remain flexible and multi-task with shifting priorities on a daily basis.
• Uphold confidentiality of customer conversations, information, and proprietary bank information.
• Deliver consistent, superior customer service in accordance with BankNorth standards.
• Take ownership of customers by responding to inquiries and requests or directing them to the appropriate resources.
• Provide support and service to co-workers to maintain and enhance customer service.
• Professionally represent BankNorth in community affairs and civic organizations.
• Follow established opening and closing procedures.
• Participate in training and bank meetings as related to position.

Conocimientos

Accuracy

Attention to detail

Confidentiality

Communication

Active listening

Teamwork

Flexibility

Positive attitude

Cash handling

Educación

High School diploma or equivalent

Herramientas

Microsoft Word

Excel

Windows

Internet

Descripción del empleo

BankNorth in North Dakota seeks a Customer Service Representative to serve lobby, drive-up, and telephone customers. You will process teller transactions, maintain cash drawers, and provide account-related assistance with accuracy and courtesy.

The role requires learning BankNorth products, upholding confidentiality, and delivering consistent service while collaborating with teammates and representing the bank in community activities.