Client Banking Specialist

Hancock Whitney Corp.; Bay St. Louis (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

Hancock Whitney Corp. in the United States (Gulfport, MS region) seeks a personable client service professional to handle teller transactions and build client relationships.

You will guide customers through deposits, withdrawals, and routine banking tasks while promoting digital banking tools. We value candidates with a High School diploma, 6 months cash-handling or teller experience, and a preference for sales/referral abilities.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Customer service

Sales/referrals

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in the United States (Gulfport, MS region) seeks a personable client service professional to handle teller transactions and build client relationships.

You will guide customers through deposits, withdrawals, and routine banking tasks while promoting digital banking tools. We value candidates with a High School diploma, 6 months cash-handling or teller experience, and a preference for sales/referral abilities.