Teller: Precision Cash & Relationship Builder

Hancock Whitney; D'Iberville (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hancock Whitney in Mississippi seeks a teller to deliver exceptional client service, handle deposits and withdrawals, and support daily financial center operations. You will engage customers in person and via calls, promote digital banking solutions, and refer clients to partners as needs arise.

The role requires cash-handling or retail experience, a High School diploma or GED, and compliance with banking regulations. Weekend/evening availability is expected.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable banking laws and regulations, including the Bank Secrecy Act.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs: deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests, account maintenance, and service charge inquiries, applying product and procedural knowledge to resolve issues quickly.
• Build and grow client relationships through high-quality, personalized interactions in-person and via outbound calls.
• Educate clients on digital solutions (mobile, online, ATM) to promote convenience and self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations, including opening/closing, vault management, night depository, cash drawer setup, workstation preparation, balancing.
• Assist in managing operational loss through fraud detection, overrides, and maintaining balancing standards.
• Uphold risk management, compliance, security standards, and professional conduct.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned.

Skills

Cash handling

Retail experience

Sales/referrals

Customer service

Education

High School diploma or GED

Job description

Hancock Whitney in Mississippi seeks a teller to deliver exceptional client service, handle deposits and withdrawals, and support daily financial center operations. You will engage customers in person and via calls, promote digital banking solutions, and refer clients to partners as needs arise.

The role requires cash-handling or retail experience, a High School diploma or GED, and compliance with banking regulations. Weekend/evening availability is expected.