Client Banking Specialist

Hancock Whitney Corp.; D'Iberville (MS); On-site; USD 26,000 - 34,000; Full time

Job summary

Hancock Whitney Corp. in Gulfport, Mississippi, is seeking a customer-focused Financial Center Associate to deliver exceptional client interactions and handle routine transactions.

The role emphasizes accurate service, problem resolution, and personal engagement with clients, both in person and by phone. Evidence-based responsibilities include promoting digital solutions, guiding clients on mobile/online banking, and referring opportunities to internal partners.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions with accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
• Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
• Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
• Refer clients to internal business partners as financial needs are identified.
• Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
• Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Uphold professionalism standards, including appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Customer service

Cash handling

Sales/referral experience

Problem solving

Education

High School diploma or GED

Job description

Hancock Whitney Corp. in Gulfport, Mississippi, is seeking a customer-focused Financial Center Associate to deliver exceptional client interactions and handle routine transactions.

The role emphasizes accurate service, problem resolution, and personal engagement with clients, both in person and by phone. Evidence-based responsibilities include promoting digital solutions, guiding clients on mobile/online banking, and referring opportunities to internal partners.