Payroll Client Care Specialist

Payday; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) match

Competitive compensation

Job summary

Payday is looking for a Client Care Specialist in Virginia Beach, VA. This role emphasizes accurate payroll processing, attention to detail, and strong communication skills. Ideal candidates will have over 4 years of payroll experience and knowledge of compliance laws.

The position offers competitive pay and comprehensive benefits, including health, dental, vision, and retirement options. Join a forward-thinking company that values partnership and growth.

Qualifications

• 4+ years of payroll processing experience, preferably multi-state.
• Strong knowledge of payroll compliance including taxes and overtime rules.
• Experience managing payroll deductions and benefits.

Responsibilities

• Process multi-state payrolls accurately and on time.
• Serve as the primary contact for payroll, timekeeping, and HR inquiries.
• Ensure compliance with payroll and employment laws.

Skills

Payroll processing experience

Payroll compliance knowledge

Customer service skills

Proficiency in Excel and HRIS systems

Tools

ADP

Paychex

Excel

ReadyPay

Job description

** Bilingual candidates are encouraged to apply.

Payday Payroll does more than process payroll—we partner with our clients to navigate HR, benefits, and payroll with confidence. We’re growing, and we’re looking for a Client Care Specialist who thrives in a fast-paced environment and takes pride in accuracy, service, and problem-solving.

If you enjoy working directly with clients, solving real business challenges, and being part of a team that values partnership and growth—this could be a great fit.

What You’ll Do

• Process multi-state payrolls accurately and on time
• Serve as a primary point of contact—answer calls and support clients with payroll, timekeeping, and HR-related questions
• Manage payroll updates including wages, bonuses, commissions, W-4s, and other compensation changes
• Handle payroll deductions such as garnishments, child support, tax levies, benefits, and retirement contributions
• Ensure compliance with federal, state, and local payroll and employment laws
• Create, review, and analyze payroll reports; perform internal and external audits to identify discrepancies
• Maintain and protect confidential employee and client data across systems
• Train and guide clients on payroll systems and best practices
• Assist with payroll packaging and distribution as needed
• Identify process improvements and recommend solutions or services
• Collaborate with internal teams to ensure smooth payroll operations

What You Bring

• 4+ years of payroll processing experience (multi-state preferred)
• Strong knowledge of payroll compliance, including taxes, PTO accruals, overtime rules, workweeks, and W-2s
• Experience managing payroll deductions (garnishments, benefits, levies, etc.)
• Proficiency in Excel, Word, and payroll/HRIS systems (ADP, Paychex, MPay, ReadyPay; Swipeclock a plus)
• Excellent attention to detail with the ability to manage high-volume, deadline-driven work
• Strong customer service and communication skills—comfortable working directly with clients
• Solid data entry and basic accounting skills

What Sets You Apart

• Bilingual (preferred, not required)
• Proactive, organized, and solutions-oriented
• Strong sense of ownership and accountability
• Comfortable working in a fast-paced, team-driven environment
• Willingness to support peak payroll cycles, including occasional extended hours

Why Payday

• Competitive compensation + health, dental, vision, and 401(k) match
• A team-focused, partnership-driven culture
• Opportunity to grow with a forward-thinking company