Client Advocacy Manager - Lead Client Experience

Corebts; Philadelphia (Philadelphia County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan

Paid holidays

Flexible time off

Job summary

NRI North America is seeking a Manager, Client Advocacy to lead a team of Client Advocate professionals. You will mentor staff, oversee daily operations, and drive improvements in client engagement, retention, and service excellence.

The role requires 3–5 years in account management within IT consulting, strong negotiation and communication skills, and a track record of interacting with senior leadership to deliver tailored solutions.

Qualifications

• 3–5 years of account management experience in IT consulting.
• Bachelor’s degree in business, Communications, or related field.
• Proven prospecting and selling services/solutions.
• Experience interfacing with C-suite/Director level personnel.
• Strong negotiation and interpersonal skills.

Responsibilities

• Lead and manage a team of Client Advocate professionals with coaching and performance management.
• Oversee day-to-day team operations, ensuring productivity and quality service.
• Identify training needs and provide professional development opportunities.
• Monitor client satisfaction and address issues to ensure positive experiences.
• Understand client business needs to provide tailored solutions and guidance.
• Support Day to Day product sales and contribute to pipeline management.

Skills

Account management

Negotiation

Communication skills

Strategic thinking

Problem solving

Team leadership

Cross-functional collaboration

Sales pipeline

Education

Bachelor’s degree in business, Communications, or related field

Tools

SFDC / Salesforce

Job description

NRI North America is seeking a Manager, Client Advocacy to lead a team of Client Advocate professionals. You will mentor staff, oversee daily operations, and drive improvements in client engagement, retention, and service excellence.

The role requires 3–5 years in account management within IT consulting, strong negotiation and communication skills, and a track record of interacting with senior leadership to deliver tailored solutions.