Client Experience Advocate | Onboarding & Analytics

Aeronet; Irvine (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

PTO and holidays

401k and more

Job summary

Aeronet in Irvine, CA is hiring a Client Advocate Support Specialist to ensure a seamless client lifecycle. You will support onboarding, KPI data collection, and client reviews while coordinating certifications and CRM activity.

The role requires a analytical thinker with strong written and verbal communication skills, excellent organization, and the ability to juggle multiple accounts and deadlines. Occasional travel to client sites and audits is expected.

Qualifications

• Bachelor’s degree or equivalent professional experience in business/logistics.
• 1–3+ years in client services or logistics/supply chain operations.
• Proficient with Microsoft Office and basic data analysis.

Responsibilities

• Onboard clients end-to-end, including kickoff meetings and requirements gathering.
• Maintain onboarding playbooks, checklists and welcome materials.
• Gather and report KPI data; support root-cause analyses and corrective actions.
• Prepare periodic Client Business Reviews with notes and follow-ups.
• Support external certifications management (SAM.Gov, FEMA, FDA, etc.).
• CRM activity measurement, reporting and cross-group analysis.
• Assist in RFPs, RFIs, RFQs and related coordination.
• Document SOPs and participate in cross-functional process improvements.

Skills

Analytical skills

Written communication

Verbal communication

Organizational skills

Multitasking

Education

Bachelor's degree in Business / Logistics / Supply Chain

Tools

Microsoft Office

Job description

Aeronet in Irvine, CA is hiring a Client Advocate Support Specialist to ensure a seamless client lifecycle. You will support onboarding, KPI data collection, and client reviews while coordinating certifications and CRM activity.

The role requires a analytical thinker with strong written and verbal communication skills, excellent organization, and the ability to juggle multiple accounts and deadlines. Occasional travel to client sites and audits is expected.