Client Advisor - Wailea

Brobston Group LLC; Wailea (HI); On-site; USD 40,000 - 65,000; Full time

Job summary

Brobston Group LLC in Wailea, Hawaii is seeking a Client Advisor to deliver personalized luxury service, advise clients across product categories, and build long-term relationships using clienteling tools.

The role requires a customer-focused mindset, curiosity, professionalism, and a passion for delivering exceptional client experiences; previous luxury retail experience is preferred.

Qualifications

• Previous retail experience, ideally in a high-end or luxury market.
• Strong customer-centric experience and a sales mindset.
• Curiosity, professionalism, and willingness to learn industry-leading training and product information.

Responsibilities

• Achieve individual and team sales objectives and targets.
• Learn and master Brand and product knowledge across categories.
• Advise and guide clients through product selection and purchases.
• Leverage clienteling tools and systems to develop and maintain long-term client relationships.

Skills

Customer focus

Sales mindset

Curiosity

Professionalism

Tools

Clienteling systems

Job description

Summary

As a Client Advisor, you will deliver personalized luxury service to clients at the Wailea store, building long-term relationships and tailoring experiences to client needs. You will advise clients across all product categories, demonstrate deep product knowledge, and contribute to the store’s commercial objectives. Success in this role requires a customer-focused mindset, curiosity, and the ability to use clienteling tools to maintain relationships.

Responsibilities

• Achieve individual and team sales objectives and targets
• Learn and master Brand and product knowledge across categories
• Advise and guide clients through product selection and purchases
• Leverage clienteling tools and systems to develop and maintain long-term client relationships

Requirements

• Previous retail experience preferred, ideally within a high-end or luxury market; strong customer-centric experience will be considered
• Strong commercial and sales mindset with a passion for delivering exceptional client experiences
• Curiosity, professionalism, and willingness to learn industry-leading training and product information